Frequently Asked Questions

Explore the sections below to uncover answers about our exclusive cotton T-shirt. Should you need further assistance, our team is always ready to help!
Information Update
Last updated: April 2023
1. General Questions
Elevate Your Style
2. Product Questions
The Perfect Blend of Fashion and Function
3. Payment Questions
Timeless Elegance for Every Occasion
4. Shipping Questions
Experience Unmatched Comfort and Protection
5. Contact Questions

1. General Inquiries

What is your satisfaction guarantee?
We are committed to ensuring that you love your purchase. If you're not completely satisfied, you can return your item within 30 days for a full refund. Visit our Returns page for details.
How can I monitor my shipment?
Once your order is dispatched, you'll receive an email with a tracking number. Use it to track your package on our website or the courier's site.
Can I alter or cancel my purchase?
We process orders swiftly, so if you need to make changes or cancel, please reach out to our customer support immediately. We'll do our best to accommodate your request.
Do you operate any brick-and-mortar stores?
We currently operate exclusively online, offering free shipping and returns for a risk-free shopping experience.

2. Product Specifics

Which size is the best fit for me?
Our detailed size chart on each product page will guide you to select the perfect fit. Please refer to this chart for accurate measurements.
What materials are used in this item?
The materials for each item are detailed in the "Specifications" section on the product page. Feel free to contact us if you need more information.
How should I maintain this item?
Maintenance tips for each item are available in the "Care Instructions" section on the product page. Follow these to keep your product in top condition.
Are different color options available?
If this item comes in additional colors, they will be shown on the product page. Contact us if you need assistance finding a specific color.

3. Payment Information

Which payment options do you offer?
We accept multiple payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you provide installment plans?
Yes, installment payment plans are available for select purchases. Check our site or contact customer support for more details.
Is my payment data secure?
We prioritize the safety of your payment data, using industry-standard encryption to secure all transactions.

4. Shipping Details

What is the estimated delivery time?
Delivery times vary based on your location and chosen shipping method. Please see our shipping policy for detailed information.
How much will shipping cost?
Shipping costs depend on your location and selected method. Refer to our shipping policy for comprehensive information.
Is free delivery available?
Yes, we offer complimentary shipping on orders that exceed a certain amount. Details are available in our shipping policy.
Can you send packages to P.O. boxes?
Absolutely, we can deliver to P.O. boxes. Ensure that your shipping address is complete and accurate to prevent delivery issues.

5. Customer Support

How do I get in touch with customer service?

Contact our customer service team by emailing info@floèluxè.com

When is customer service available?
Our support team is available from Monday to Friday, 9:00am to 5:00pm EST.
How can I provide my feedback?

We appreciate your input! Share your feedback via our website's contact page or email us at info@floèluxè.com.

Do you have a physical location?

No but we do have a virtual office

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